Financial & Cancellation Policy

Thank you for choosing Emet Drip Co. The following outlines our financial and cancellation policies so that you know what to expect regarding payment, scheduling, and appointment changes.

Payment for Services

• Prepayment is required to secure your appointment. Payment is collected in full at the time of booking.
• We accept the payment methods listed at the time of booking. All prices are subject to change without notice.
• Emet Drip Co is a cash-pay practice. Health insurance typically does not cover IV infusion or injection therapy services. If you would like to seek reimbursement from your insurance company, we are happy to provide an itemized invoice (superbill) upon request, though reimbursement is not guaranteed.
• There are no refunds for services or products already rendered.

Declined or Failed Payments

• If a payment method is declined at the time of service, treatment may be delayed or rescheduled until payment is successfully processed.
• Any cancellation fees or outstanding balances must be resolved before future appointments can be scheduled.

Provider Arrival Time

• Your scheduled appointment time is an estimate and is not guaranteed, as we cannot anticipate traffic, road conditions, or other delays outside of our control.
• If our provider is delayed and you are unable to be seen within 1 hour of your scheduled appointment time, you may cancel free of charge with no fee applied.

Waiting Fee

If our provider arrives at your scheduled location and you are not ready to begin treatment, a $50 waiting fee will apply for every 20 minutes of wait time.

Cancellation Fee

• A $150 cancellation fee applies to all appointments that are cancelled. This fee reflects costs already incurred on your behalf, including provider travel time, staff scheduling, and supplies prepared or purchased for your appointment.
• If your appointment is cancelled more than 4 hours before the scheduled start time, no fee will be charged.
• If your appointment is cancelled less than 4 hours before the scheduled start time, the $150 cancellation fee will apply.

Rescheduling

• If you need to reschedule and notify us more than 2 hours before your scheduled appointment time, we will waive the cancellation fee and instead issue you a credit equal to the value of your appointment. This credit does not expire, may be used toward any future service, and may be transferred to another individual.
• Reschedule requests made less than 2 hours before the scheduled appointment time will be treated as a late cancellation, and the $150 cancellation fee will apply.

No-Shows

If our provider arrives at the scheduled location and is unable to reach you or provide treatment, this will be treated as a late cancellation and the $150 cancellation fee will apply.

Weather and Safety Exceptions

Cancellations or rescheduling due to severe weather, road closures, natural disasters, or other safety concerns outside of either party’s reasonable control will not be subject to the cancellation fee, regardless of notice given.

How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us as soon as possible at Phone: (818) 683-2511. Cancellation and rescheduling times are based on when we receive your request.

Questions

If you have any questions regarding this Financial & Cancellation Policy or a charge on your account, please contact us at 20046 Betz Dr, Winnetka, CA 91306, Phone: (818) 683-2511, Email: emetdripco@gmail.com.